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RÜCKGABE & UMTAUSCH- Please chose your region/country below to read more about returns and changes.

RÜCKGABE & UMTAUSCH

It is not possible to cancel the order after you have completed the purchase in the webshop. After receiving your package you can make a return, see instructions below. Return cost 15 Euro.

HOW DO I MAKE A CHANGE OF A PRODUCT?

Unfortunately, it is not possible to make a change. If you want to change a product, please make a return and then place a new order in the webshop. We will refund the purchase price of the returned product according to the payment method when we received the product.

HOW DO I RETURN?

1. The first step is to send us an e-mail to info@isbjornofsweden.com including following information:

• Order number

• Title of the products you want to return.

• Number of pieces

• Your address and cell phone number

You have the right to return the purchased product(s) within 30days, counted from the date when you recieved the products.

2. We will approve your return and send you all information/documents for the DHL shipment.

3. Please complete the pre-printed return-form enclosed in your shipment and add it to the product(s) that will be shipped back. The shipment can be picked up at your home or you drop it off at a DHL Service Point. For a pickup you will contact DHL and book a suitable time

4. We will refund the purchase price of the returned product(s) according to the payment method when we´ve received the product/s.

5. We will charge you a cost of 15 Euro for the return.

All goods returned must be unused, wrapped and well-packaged. Return items with all labels / tags in original packaging and package the item so that the item is not damaged. Do not tape or paste anything directly on the original product packaging.

Pls also NOTE: We can NOT guarantee any refund if your parcel is sent with service "UPU" or "DPD".

If the parcel is sent with that service anyway, we will take a charge of 50 Euro.

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