Close

Please chose your region/country below to read more about changes and returns.

Changes and Returns- European customers

It is not possible to cancel the order after you have completed the purchase in the webshop. After receiving your package you can make a return, see instructions below. We do not take any extra cost for the return but unfortunately we do not stand for the return cost/ shipping label.

HOW DO I MAKE A CHANGE OF A PRODUCT?

Unfortunately, it is not possible to make a change. If you want to change a product, please make a return and then place a new order in the webshop. We will refund the purchase price of the returned product according to the payment method when we received the product.

Place a new order on the website with the article you want.

Fill in the return form for the product you wish to return.

Put the return form in the package.

Tape the package again and package it carefully.

Send the parcel back to us from your nearest post office with your own shipping label.

IMPORTANT!

Choose a service called EPG, Postnord Parcel.

Do NOT SEND the parcel with service called UPU, then your return will be sent to a Collect Store/Post Office.

Pls also NOTE: We can NOT guarantee ANY REFUND if your parcel is sent with service "UPU".

If the parcel is sent with service "UPU/ Collect Store/Post Office" anyway, we will take a charge of 50 EURO.

Send to:

Isbjörn of Sweden

c/o Postnord TPL AB

Bunkagårdsgatan 5

25368 Helsingborg

Sweden

Tel: +46 (0)10 43 76 154

We will refund the purchase price of the returned product according to the payment method when we received the product.

All goods returned must be unused, wrapped and well packaged. Return items with all labels / tags in original packaging and package the item so that the item is not damaged. Do not tape or paste anything directly on the original product packaging./p>

HOW DO I RETURN?

If you are not satisfied with your purchase, you have the opportunity to return your item within 30 days. Follow the instructions below:

Fill in the return form for the product you wish to return.

Put the return form in the package.

Tape the package again and package it carefully.

Send the parcel back to us from your nearest post office with your own shipping label.

IMPORTANT!

Choose a service called EPG, Postnord Parcel.

Do NOT SEND the parcel with service called UPU, then your return will be sent to a Collect Store/Post Office.

Pls also NOTE: We can NOT guarantee ANY REFUND if your parcel is sent with service "UPU".

If the parcel is sent with service "UPU/ Collect Store/Post Office" anyway, we will take a charge of 50 EURO.

Send to:

Isbjörn of Sweden

c/o Postnord TPL AB

Bunkagårdsgatan 5

25368 Helsingborg

Sweden

Tel: +46 (0)10 43 76 154

We will refund the purchase price of the returned product according to the payment method when we received the product.

All goods returned must be unused, wrapped and well packaged. Return items with all labels / tags in original packaging and package the item so that the item is not damaged. Do not tape or paste anything directly on the original product packaging./p>

If you have any questions regarding return, please contact our customer service:

Email: info@isbjornofsweden.com Tel .: (+46) 8 570 319 18 (Mon-Fri 8-16)

Changes and Returns - Norwegian customer

It is not possible to cancel the order after you have completed the purchase in the webshop. After receiving your package you can make a return, see instructions below. We do not take any extra cost for the return but unfortunately we do not stand for the return cost/ shipping label.

You can return the package after you receive it, see instructions below.

The return cost is 99 NOK. Shipping label included. It is not possible to cancel the order after completing your purchase in the online store.

HOW DO I RETURN?

If you are not satisfied with the purchase, you can return the item within 30 days. Follow the instructions below:

Fill in the return form for the product you wish to return.

Place the return from in the package.

Tape the package again and pack it well.

Glue on the enclosed shipping label and deliver the package to your post office.

We will refund the purchase price of the returned product according to the payment method once we have received the product.

All returned items must be unused, wrapped and properly packaged. The items must be returned in original packaging along with all labels / labels and packed so that they are not damaged. Do not use tape or glue directly on the product's original packaging.

HOW DO I CHANGE A PRODUCT?

Unfortunately, it is not possible to make a change of a product. To exchange a product, return it and place a new order in the online store. We will refund the purchase price of the returned product according to the payment method once we have received the product.

Place a new order on the website with the item you want.

Place the return from in the package.

Fill in the return form for the product you wish to return.

Place the return from in the package.

Tape the package again and pack it well.

Glue on the enclosed shipping label and deliver the package to your post office.

We will refund the purchase price of the returned product according to the payment method once we have received the product.

All returned items must be unused, wrapped and properly packaged. The items must be returned in original packaging along with all labels / labels and packed so that they are not damaged. Do not use tape or glue directly on the product's original packaging.

If you have any questions about return, contact customer service:

Tel: (+46) 8 570 319 18 (Mon – Fri 8–16)

Email: info@isbjornofsweden.com

Changes and Returns- US/ Canada customers

It is not possible to cancel the order after you have completed the purchase in the webshop. After receiving your package you can make a return, see instructions below. We do not take any extra cost for the return but unfortunately we do not stand for the return cost/ shipping label.

How to make a return?

1. The first step is to send as an e-mail to info@isbjornofsweden.com including following information:

• Order number

• Title of the products you want to return

• Number of pieces

You have the right to return the purchased product(s) within 30 days, counted form the date you received the products.

2. We will approve the return and send you all further information/document for the shipment.

3. Please complete the pre-printed return-form enclosed in your shipment and add it to the product(s) that will be shipped back. The shipment can be picked up at your home or you drop it of at a DHL Service Point. For a pickup you will contact DHL and book a suitable time.

4. We will refund the purchase price of the returned product(s) according to the payment method when we received the product.

5. We will charge you a cost of 15 USD for returns with DHL Express.

All goods returned must be unused, wrapped and well packaged. Return items with all labels / tags in original packaging and package the item so that the item is not damaged. Do not tape or paste anything directly on the original product packaging.

Pls also NOTE: We can NOT guarantee ANY REFUND if your parcel is sent with service "UPU".

If the parcel is sent with service "UPU/ Collect Store/Post Office" anyway, we will take a charge of 50 EURO.

HOW DO I MAKE A CHANGE OF A PRODUCT?

Unfortunately, it is not possible to make a change. If you want to change a product, please make a return (see how to return a product above) and then place a new order in the web shop. We will refund the purchase price of the returned product according to the payment method when we received the product.

Your cart

Your cart is empty
0 articles $0
To checkout
EU- Free shipping above 100 EUR / NORWAY- Shipping cost 99 NOK / USA & CA -Fee shipping above 200 USD / Full return within 30 days